Customer Service Survey

Working Together to Serve you Better

One of the City of Summerville's goals is to provide superior customer service. Your feedback telling us what is going well and what needs improvement is essential to better serve you. Please take a moment to complete this survey and submit to the City.

Service Date

Your Name

Street Address

City

State

Zip Code

Email Address

Telephone Number

Department that Served you

Who Served you

Was the person who served you knowledgeable?
YesNo

How long did you wait to be served?

Please give a brief description of the service provided

Please rate the following as to how the service was provided:

Professionalism:
ExcellentVery GoodGoodFairPoor

Courteous :
ExcellentVery GoodGoodFairPoor

Responsiveness :
ExcellentVery GoodGoodFairPoor

Helpful :
ExcellentVery GoodGoodFairPoor

Overall Rating :
ExcellentVery GoodGoodFairPoor

If the person serving you was unable to address your concern or need, were you directed to the appropriate department or staff member? :
YesNo

Please share any additional comments and/or suggestions you may have.